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MARKETING INSIGHTS
#7 Positioning
In matters of personal health, consumers feel caught between the desire for doing the right thing for themselves and the expense and time-consuming hassle of doing so. The result is a growing and unpleasant combination of anxiety and frustration. In this context, there is an opportunity for healthcare providers to leverage a warm, caring, even maternal persona — not just in general — but more specifically, one that suggests an understanding and appreciation of the emotional and practical challenges consumers face in today’s managed care environment.
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